FAQ | Furniture Source - Clive, IA
Ordering & Availability
How do I place an order?
You can shop our full catalog online at https://furnituresourceia.com or visit us in person at 1542 NW 86th St, Clive, IA 50325. Browse by room, brand, or style, add items to your cart, and check out securely online. You can also call us at 515-225-3036 and our team will help you place your order over the phone.
Are the products on your website available in store?
Our current online catalog contains products from Ashley, Global and New Classic. Some items may also be on display in our showroom. The website doesn't specify if a product is on our floor. If you want to see a specific piece in person before purchasing, give us a call or stop in the store to look around.Â
Can I order by phone?
Yes. Call us at 515-225-3036 during business hours and one of our team members will walk you through the ordering process.
Do you offer custom orders or special requests?
We carry a wide selection of furniture from trusted brands. While we don't offer fully custom-built pieces, many of our products are available in multiple configurations, colors, and sizes. Contact us to discuss what's available for the item you're interested in.
Delivery & Shipping
Do you deliver?
Yes. We offer local delivery up to 50 miles from our store. We are currently offering $79 in-home setup delivery for Internet orders only. In-store purchases delivery charges range from $79 to $300.
How long does delivery take?
In-stock items can usually be delivered within a few days. Special orders average 4-8 weeks to arrive.
Do you offer white-glove delivery?
Yes. Our delivery team will bring your furniture into your home, place it in the room of your choice, and assemble it if required. We also remove all packaging materials.
Do you ship outside your local delivery area?
No. We do not ship items via UPS, Fedex or LTL freight. Â
Financing & Payment
What financing options do you offer?
See our Financing Options page for details and monthly payment examples.
What payment methods do you accept?
We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and cash in store. Financing is also available for qualifying purchases.
Is there a minimum purchase for financing?
Minimum purchase requirements may apply depending on the financing promotion. Contact us for current financing offers and qualifications.
Returns & Exchanges
What is your return policy?
If you're not satisfied with your purchase, contact us within 48 hours of delivery to discuss your options. Items must be in original condition with no signs of use or damage. See our full Return & Exchange Policy for details, or call us at 515-225-3036.
What if my furniture arrives damaged?
Inspect all furniture carefully at the time of delivery. If you notice any damage, note it with the delivery team and contact us immediately. We will work with you and the manufacturer to arrange a repair, replacement, or credit.
Products & Brands
What brands do you carry?
We carry furniture from leading manufacturers like Ashley, Global furniture, New Classic and Furniture of America. Our selection includes living room, bedroom, dining room, entertainment and mattress categories.
Do your products come with a warranty?
Most of our furniture is covered by the manufacturer's warranty, which varies by brand and product. Contact us for details or if you have a warranty claim.
Store Information
What are your store hours?
For information on store hours, please refer to our contact page.
Where are you located?
1542 NW 86th St, Clive, IA 50325. We're a family-owned store proudly serving the Clive area.
How can I contact you?
Call us at 515-225-3036 during business hours, email us at furnsource@gmail.com, or visit our Contact Us page to send a message directly.
Last Updated: August 2026